Pillar Cloud
Sydney-based since 2010 · Serving all of Australia
FAQ

Questions we hear before every move.

Straight answers about pricing, contracts, licences and the move itself. Can't see your question? Call us or send it through the contact form.

What if the migration takes longer than expected?

The price stays the same. The only thing that changes a quote is a change in scope you ask for, such as adding users or another domain, and we agree that in writing first.

We don't have a domain name yet. Can you help?

Yes. We'll register a .com.au or .au domain for your business and set it up as part of the job.

Will we lose any email during the switch?

No. Mail is copied before cutover and synced again afterwards, so anything that arrives mid-switch still lands in the new mailbox.

Do we have to sign an ongoing contract?

No. You pay once for the move. The Care Plan is optional and has no lock-in.

Do we need to buy Microsoft 365 licences first?

No. We'll recommend the right plan during the assessment and can supply the licences through the Microsoft Cloud Solution Provider (CSP) program. Already have licences? Bring your own (BYO) and we'll set up the ones you already have.

Do you work outside Sydney?

Yes. Migrations and installations are done remotely anywhere in Australia, and we provide a free, secure remote connection tool so there's nothing to buy. Onsite help is available across Sydney.

Not sure what you need?

Book a free 20-minute assessment. We'll put together your fixed quote from our price list.

Book a free assessment or call 0416 690 787